Privacy Policy
Last updated 28 October 2026
Letterlings is a handwriting app for young children. This policy explains what
we collect, why, and how to request deletion. It is written for parents.
The short version. We collect the parent's account
details, child profile details entered by the parent, practice progress, and
whether the family has a paid plan. We show no adverts, do not track people
across apps for advertising, and do not sell personal data.
What we collect
| What | Why |
|---|
| Parent's first and last name, email address, account identifier and
sign-up consent record | To create and manage the parent's account,
sign in, and record acceptance of the app's policies |
| Child's first and last name and chosen avatar, entered by the
parent | To create and identify the child's profile |
| Child's age and the age band derived from it | To choose
age-appropriate tracing difficulty |
| Practice progress — letters practised, attempts, stars, tracing
accuracy, practice time, and activity dates | To show progress, maintain
learning records and decide what to practise next |
| Plan and purchase details — subscription duration, renewal or
expiry information, purchase identifiers and transaction status | To
verify paid access, keep it working on your other devices, and restore
purchases |
| Crash reports and technical information — crash traces, app
version, device model, Android version, and non-advertising app or installation
identifiers | To find and fix faults |
| On-device preferences and review-reminder history — selected
child, language, theme, first-use and recent-use dates, a limited completion
count and review-request dates, associated with the parent's account
identifier | To remember settings and avoid asking for an app review too
often. Review-reminder history stays on the device and is not uploaded to
Firebase |
What we do not collect
- No advertising identifier. The advertising ID permission is removed from
the app, and Adapty's advertising ID collection is disabled.
- No location, contacts, photos, microphone or camera access.
- No adverts or cross-app advertising tracking.
- No card or bank details. Google Play handles payment; we do not receive
those payment details.
- Nothing a child draws in Free Draw is uploaded. Drawings exist in the
current drawing session and are not saved as drawing files by Letterlings.
Children
Letterlings is designed for young children, including children under 13,
using profiles managed by a parent. An adult creates the account and enters
child profile details. Purchases, account settings, external links and sharing
controls are in the grown-ups area or behind a grown-ups check.
A parent can review or correct a child's profile and request deletion of
the family's account data. If you believe a child has provided account details
without a parent's involvement, contact us.
Who else processes data
We use these services to operate the app:
- Google Firebase — authentication, account and progress storage,
a copy of the family's plan, crash reporting through Firebase Crashlytics,
app configuration and checks that help protect the service.
- Google Play — payment, subscription management, purchase
restoration and any ratings or reviews a parent chooses to submit. Google
handles submitted ratings and reviews under its own terms and privacy
policy.
- Adapty — purchase verification with Google Play, subscription
status and purchase-related analytics. It receives the parent's account
identifier, purchase and subscription records, and technical information such
as device model, Android version and app version. We do not send the parent's
email address or child profile details to Adapty. Adapty's advertising ID and
IP address collection options are disabled in our app configuration.
These providers process information under their applicable privacy and data
processing terms. Data may be processed outside your country. We do not sell
personal data or use it for advertising.
If you export or share a practice-sheet PDF, it may contain the child's name
and the practice information shown on the sheet. The app or service you choose
to receive it handles that copy under its own policies.
How long we keep it
- Account details, child profiles, practice progress and our copy of your
plan are kept while the account exists. You can delete the account in the app
or request deletion through Delete your
account.
- Firebase Crashlytics retains crash traces and associated identifiers for
90 days before beginning removal from its live and backup systems.
- Google Play and Adapty may retain purchase records for billing,
accounting, fraud prevention, refunds and other applicable legal or service
requirements. Deleting a Letterlings account does not necessarily remove
records those providers must retain.
- Local preferences and review-reminder history can remain on the device
after sign-out. They are removed when the app's local storage is cleared or
the app is uninstalled. Exported PDFs remain wherever you save or share them
until you delete those copies.
Deleting the account does not cancel a Google Play subscription. Manage or
cancel it in Google Play separately; see the Terms of
Use.
Your choices
- Review and edit child profile information under Grown-ups.
- Delete your account and its associated child profiles and progress, in
the app or through the account-deletion page above.
- Manage or cancel a subscription in Google Play. The app also provides a
Manage or cancel subscription link in Grown-ups for subscription accounts.
- Choose whether to submit a Google Play rating or review. Reviewing the
app is not required to use it.
- Contact us about your account, personal data or a deletion request.
Changes
We may update this policy as the app changes. The date above identifies the
latest version. Where a change requires additional notice or consent, we will
provide it before applying that change.
Contact
Email support@prixelstudioz.com.